Our Culture

 

1. We are committed to do whatever it takes to create satisfied customers.

 

2. We try to do things right the first time.

 

3. As the owner, I set an example that customer service is important.

 

4. Serving our customers' needs is our priority.

 

Customer Alignment

1. When we sell, we aim for a partnership approach

2. In our collateral materials, we do not promise what we cannot deliver.

3. We know the features and benefits that matter most to our customers.

 

4. We design services based on information provided by our customers.

 

 

Error Reduction

 

1. We review customer complaints.

 

2. We constantly ask our customers for feedback.

 

3. We regularly look for ways to eliminate errors based on customer input.

 

 

Using Customer Information

 

1. We have determined what our customers expect from us.

 

2. We frequently interact with our customers.

 

3. All employees know what is important to our customers.

 

 

 Customer Outreach

 

1. We make it easy for our customers to deal with us.

 

2. We aim to resolve all customer complaints.

 

3. We encourage "wowing the customer.

 

 

Qualified and Empowered Staff

 

1. I respect all my employees.

 

2. All employees firmly understand our services and what we and the customer expect.

3. All employees are equiped with the all tools and skills to perform their jobs correctly and in a timly manner.

 

4. All employees are encouraged to suggest ways to resolve issues.

 

5. All employees know that customer satisfaction is a key part of their job.

 

 

 Improving Products/Services and Processes

 

1. We constantly work to improve our processes and products.

 

2. We network with other groups to learn and grow with the industry.

 

3. When we uncover problems, we try to resolve them quickly.

 

 

 

PLEASE CONTACT US IF YOU HAVE AN QUESTIONS CONCERNS OR SUGGESTIONS!

 

A FINISHGIN TOUCH

Phone:  336-294-4067

Email:   info@aftconcepts.com

 

©2006 Construction Concepts inc.